Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated returns warehouse.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.